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On November 4, 2023, we’ll be upgrading JN Bank LIVE Personal to facilitate login via Google Authenticator.

Following the upgrade, you’ll be required to set up Google Authenticator to access your JN Bank LIVE Personal profile. To use Google Authenticator, you’ll need a mobile phone. Therefore, you’ll need to ensure that the mobile number we have on our records for you is up to date.

To update your number, you can:

  • Click here to schedule an appointment at the nearest branch
  • Or contact our Member Care Centre at the numbers below:
    • Jamaica: 888-991-4065/6
    • United Kingdom: 0-800-328-0387
    • USA & Canada: 1-800-462-9003

Keep checking your email and follow us on social media for updates on how to prepare for this change.

We’re grateful for your loyalty to us and look forward to making your JN Bank LIVE Personal experience even better.

We’re committed to your safety.

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