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Share Your Experience! We Value Your Business!

Our mission is to provide you with delightful service and to exceed your expectations each time we serve you. It is our hope that you are always 100% satisfied, and we want to know whether we have achieved this goal. Your suggestions and ideas will help to enhance our service delivery.

We invite your feedback by visiting our Share your Experience page on the JN Bank website OR by sending an email to

We promise that your feedback will be addressed quickly and that any issue you raised will be resolved fairly.

Complaints about the service you receive at JN Bank

To submit a formal complaint, please write to

We will acknowledge complaints received within 24 hours, or on the next business day, if received on the weekend or a public holiday. All concerns will be resolved within ten (10) business days.

If your complaint requires external intervention, we will resolve it within 20 business days. A member of the JN Team will keep you updated during that time.

If you are not satisfied with the resolution of your complaint please send an appeal to your Member Ombudsman at

Your JN Bank team will help you find a way