Our mission is to provide you with delightful service and to exceed your expectations each time we serve you. It is our hope that you are always 100% satisfied, and we want to know whether we have achieved this goal. Your suggestions and ideas will help to enhance our service delivery.
We promise that your feedback will be addressed quickly and that any issue you raised will be resolved fairly.
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We will acknowledge email received within 24 hours, or on the next business day if received on the weekend or a public holiday. All concerns will be resolved within ten (10) business days.
If your issue requires external intervention, we will resolve it within 20 business days. A member of the JN Team will keep you updated during that time.
If you are not satisfied, please send an appeal to your Member Ombudsman at Ombudsman@JNgroup.com