UK Online Appointment FAQs

Absolutely not. JN remains committed to serving its members in the UK. We are not abandoning you. We have enhanced our services so that you can access your banking needs in Jamaica safely, more conveniently and even faster.

You can now access JN Bank’s services in Jamaica conveniently by contacting a dedicated team 24/7 to set up a video call appointment with a JN Bank representative. To contact the team, you may call 0207 708 2442; 0800 328 1622 or 0800 328 0387.

You can also register for JN Bank’s online banking portal, JN Bank LIVE, to conduct your transactions and monitor your account at your convenience. To register, simply visit www.jnbslive.com, or contact our dedicated team to assist you.

You can set up a video appointment with your dedicated JN Bank team to access our products and services in Jamaica, including:

• Opening new accounts
• Conducting withdrawals on existing JN Bank accounts
• Updating your records
• Querying transactions and other matters

It’s easy and, convenient and it keeps you safe.

Your virtual appointment or video appointment allows you to see and speak directly on your phone, tablet or computer with a JN Bank representative who will assist you with your JN Bank transactions in Jamaica.

The meeting is secure and your identity will be verified before your business is discussed.

This system is also being used by banks in the UK.

After your appointment is confirmed, your dedicated JN representative in Jamaica will email you a link for a video call, which you will simply click at the time of your meeting.

If you are using a mobile phone, you may first need to download the app. If you need help, no need to worry, your dedicated JN Bank representative will help you to quickly download the app, which you will only need to do once.

No you don’t have to call to make your appointment. You can set up an appointment at your convenience by visiting the JN Bank website, www.jnbank.com, from the UK.

Here’s how to set up your appointment on the JN Bank website:

1. Click ‘Schedule an Appointment’
2. Select the type of service you would like to schedule an appointment for from the menu of options on the page.
3. After choosing what service you’d like to make your appointment for, choose a date and then choose from the available times on the right hand side of your screen.
4. Next, you’ll be asked to enter your name, email address and telephone number, as well as provide any information in the comments box that will help your representative with preparing for your meeting.
5. You will also have an opportunity to add a guest to the meeting, if you like.       Simply click the ‘Add Guest’ button, immediately below the box where you enter your email address, and add your guest’s information.
6. Be sure to read the information at the bottom of the page and click the box, if you agree with the request to move on.
7. After you’ve completed the page, you’ll receive an email and a text message on your cell phone confirming your JN Bank appointment. A reminder will be sent to you:
   • One day before your meeting
   • One hour prior to your appointment

During your conversation with our team in Jamaica, you will be provided with a secure link and instructions on how to send documents to Jamaica.

If you can’t upload using the link provided, you can mail the documents to:

JN Rep Office, Unit 1, Bricklayers Arms, Mandela Way, London SE1 5SR

No, you don’t have to make an appointment to manage all your transactions in Jamaica.  In fact, you can do several transactions on your own using JN Bank LIVE. These include:

• Monitoring your account/s
• paying bills in Jamaica,
• transferring funds to other banks in Jamaica
• wire transfers
• Adding credit to a mobile phone in Jamaica

Registering for online banking is easy. Simply visit www.jnbslive.com to register, or call 0207 708 2442, any time, for assistance.

Yes, it will.  We have enhanced our channels so that you can stay safe and do your banking in Jamaica at your convenience, any time, from the comfort of your home.

The service is now being offered by several banks in the UK.

Yes they can. If the following documents are witnessed by a representative, they do not need to be notarised:

• Copy of government-issued ID
• Copies of utility bills for proof of address
• Letters of authorisation

No, this change will not affect sending money transfers to Jamaica via JN Money in the UK. You can continue to send money to Jamaica using any of our JN Money branches or agents in the UK. For more information visit jnmoneyonline.com